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Refund Policy

Refund Policy

ExamVue 365 Flow Cancellation and Refund Policy Guide

JPI Healthcare Co., Ltd. (hereinafter referred to as the "Company") provides the following cancellation and refund policy for the ExamVue 365 Flow teleradiology service. Please be sure to check this policy before submitting a reading request.

Article 1 (Scope of Application)

This policy applies to every per-request payment made through the ExamVue 365 Flow platform. Payment is charged per reading request at the time of the request; there is no prepaid product purchased in advance.

Article 2 (Self-Cancellation Window)

You may cancel a reading request yourself, with a full refund, at any time before a reader accepts it and starts reading. Once a reader has accepted the request, self-cancellation is no longer available on screen; contact the administrator to request cancellation.

Article 3 (Cancellation Request Procedure)

  1. During the self-cancellation window, open the request's detail page and select Cancel to cancel and receive a full refund immediately.
  2. After reading has started, contact the administrator to request cancellation. The administrator reviews the request and notifies you of the outcome.

Article 4 (Refund Processing)

  • A self-cancellation refund is processed as a payment cancellation through our payment provider (Toss); the time it takes to appear depends on your payment method and financial institution.
  • A refund approved by the administrator after reading has started follows the same processing timeline as a self-cancellation.

Article 5 (Reasons for Non-Refundability)

Self-cancellation and immediate refund are not available in the following cases; you may still request cancellation through the administrator:

  • The reader has already started reading the request
  • The reading report has already been completed

Article 6 (External Processing Agency Standards)

Whether a payment can be cancelled, and the final decision, are determined by our payment provider (Toss Payments). The Company reserves the right to make the final decision on refund requests in accordance with relevant laws.

Article 7 (Inquiry Guide)

For inquiries regarding cancellation and refunds, please contact the customer center below:

  • Email: support@jpi.co.kr
  • Phone: +82-2-2108-2580
  • Operating Hours: Mon-Fri, 09:00-18:00 (KST)

This policy is effective from January 18, 2026, and may be changed from time to time. Changes will be posted on the ExamVue 365 Flow website.