ExamVue 365 Flow

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Refund Policy

Refund Policy

ExamVue 365 Flow Cancellation and Refund Policy Guide

JPI Healthcare Co., Ltd. (hereinafter referred to as the "Company") provides the following cancellation and refund policy for the ExamVue 365 Flow service. Please be sure to check before purchasing.

Article 1 (Scope of Application)

This policy applies to all voucher-based purchases (including single vouchers and multi-case packages) made through the ExamVue 365 Flow platform.

Article 2 (Voucher Validity Period)

All vouchers are valid for 1 year from the date of purchase. Vouchers whose validity period has expired cannot be refunded.

Article 3 (Conditions for Cancellation)

  • Unused Vouchers: Vouchers for which a reading or consultation request has not been submitted can be canceled.
  • Used Vouchers (Processing/Completed): Vouchers that have already been used or are currently being read cannot be canceled or refunded.
  • Partially Used Packages: For multi-case packages, cancellation is possible only for the unused portion, and the refund amount is calculated based on the individual voucher price, not the discounted package price.

Article 4 (Cancellation Request Procedure)

  1. Log in to your account and go to the Purchase History page.
  2. Select the purchase you want to cancel and click the Request Cancellation button.
  3. The cancellation request will be reviewed by the person in charge, and you will receive a notification when processing is complete.

Article 5 (Refund Processing)

  • Refunds will be processed to the payment method within 1 to 7 business days after approval is complete.
  • The processing time may vary depending on the payment method and financial institution.
  • Fees charged by the payment gateway may be deducted from the refund amount.

Article 6 (Reasons for Non-Refundability)

Refunds are not possible in the following cases:

  • Vouchers already used for reading or consultation requests
  • Vouchers currently being processed
  • Vouchers whose validity period (1 year) has expired
  • Purchases for which a dispute or chargeback has been initiated through the payment gateway

Article 7 (External Processing Agency Standards)

The possibility of cancellation and the final decision may be determined based on the standards of the external processing provider. The Company reserves the right to make the final decision on refund requests in accordance with relevant laws.

Article 8 (Inquiry Guide)

For inquiries regarding cancellation and refunds, please contact the customer center below:

  • Email: support@jpi.co.kr
  • Phone: +82-2-2108-2580
  • Operating Hours: Mon-Fri, 09:00-18:00 (KST)

This policy is effective from January 18, 2026, and may be changed from time to time. Changes will be posted on the ExamVue 365 Flow website.